Returns and Exchanges

You have 14 days from when you receive your Figara item to return or change it.
If you have carried out this purchase from our website you have until 14 days after, if you are not satisfied, to change or return the shoes, bags, purses or accessories.

To change the size of the product will be free of charge however to return the product the shipping costs to the Figara address in the central warehouse in Madrid will be paid by the customer.

The shipping payment will be covered by the customer and once we receive the product, in perfect condition, within one week you will receive the full amount of the purchase on your credit card. Once we receive the product, which must arrive in a wrapped bag (if it’s possible paper) in perfect condition, you will be refunded the full amount of the purchase on your credit card. Quick and easy.

If you have bought the item in the shop, you have to return it in the store where the store’s sales policy will be applied.

If the item has been returned, used or in bad condition, Fígara has the right to reject the refund.

Tramita aquí tu cambio o devolución

En solo unos pasos, tramita directamente aquí tu devolución. Si tienes cualquier otra duda, puedes ponerte en contacto con nosotras en el correo electrónico Gracias por todo.



Si compras en Figara dispones de un plazo de catorce días naturales, contados a partir de la fecha de recepción del producto, para ejercer tu derecho de desistimiento. Para solicitar tu desistimiento, descarga nuestro PDF, y envíanoslo cumplimentado a la dirección de correo electrónico habilitada para ello dentro del formulario.

Formulario de desistimiento